Refund & Return Policy

1 Overview

At Daily Bazaar, customer satisfaction is the cornerstone of our service. We deliver groceries, essentials, and electronics across India in 10 minutes or less. This Refund & Return Policy outlines your rights as a customer and the procedures for requesting refunds or replacements on eligible orders — including orders placed via our No-Auth guest checkout system.

📋 Quick Summary: Groceries and perishables have a 24-hour report window. Electronics are subject to a strict no-physical-damage / no-water-damage policy. Refunds are typically processed within 5–7 business days.

2 General Eligibility for Refunds

A refund or replacement request may be raised if any of the following conditions are met at the time of delivery:

✓ You received a wrong item — product does not match your order description or photo.
✓ The item is damaged, broken, or tampered with upon arrival (factory seal broken, visible cracks, leakage).
✓ The item is expired or past its best-before date at the time of delivery.
✓ You received an incomplete order — missing items or quantities.
✓ The product has a manufacturing defect discovered upon first use (applicable to eligible categories).

3 Groceries, Fresh Produce & Daily Essentials

⏱ 24-Hour Report Window

We take the quality of fresh produce, dairy, packaged goods, and household essentials very seriously. All grocery refund and replacement requests must be reported within 24 hours of delivery. Requests raised after this window will not be eligible for a refund or replacement.

✅ Eligible for Refund / Replacement

• Expired or past best-before date items
• Damaged packaging or leaking bottles
• Rotten, mouldy, or foul-smelling produce
• Wrong item delivered
• Quantity shortfall in the order
• Frozen items delivered thawed

❌ Not Eligible for Refund

• Change of mind after delivery
• Item reported after 24 hours of delivery
• Incorrect quantity ordered by customer
• Perishables stored improperly post-delivery
• Partial use of perishable item
• Natural ripeness variation in produce

How to Report: Take a clear photo or video of the issue within 24 hours of delivery and contact us at support@dailybazaar@gmail.com or via our in-app chat. Include your Order ID (found in your delivery confirmation SMS or email).

4 Electronics – Strict No-Refund Rule

🚨 Strictly Enforced Policy

⛔ No Refund or Replacement for Physical Damage or Water Damage

Daily Bazaar will not issue any refund, store credit, or replacement for the following categories of electronics damage, regardless of when the claim is raised:

✗Mobiles & Smartphones: Cracked screens, bent frames, internal damage from drops, or any water/liquid ingress.
✗Laptops & Tablets: Physical dents, broken hinges, keyboard damage, screen cracks, or water damage to the motherboard.
✗Televisions & Monitors: Screen panel damage (cracks, dead pixels from impact), cosmetic dents, or water damage.
✗All Electronics: Damage from incorrect voltage, unauthorized repairs, or tampering with the device seal after delivery.

All electronics sold on Daily Bazaar are brand-new, sealed, and inspected before dispatch. Our delivery partners capture photographic evidence of sealed boxes at the time of dispatch. Any physical or water damage discovered after delivery is considered to have occurred post-delivery and falls outside our refund scope.

✅ Electronics Eligible for Refund or Replacement

• Device Does Not Turn On (DOA – Dead on Arrival), reported within 48 hours of delivery.
• Factory-sealed box is empty or missing components upon opening.
• Wrong model or variant delivered (e.g., 128GB ordered, 64GB received).
• Box seal clearly tampered with or broken before the customer received it.

Important: For DOA (Dead on Arrival) claims, the device must be unopened or opened in the presence of the delivery partner. A video unboxing is highly recommended as proof.

5 Guarantee vs. Warranty — Know the Difference

Many customers confuse product guarantee with manufacturer warranty. Understanding this distinction is crucial to knowing where to seek help and what protections apply to your purchase.

Daily Bazaar Guarantee

→Provided by: Daily Bazaar directly.
→Covers: Delivery issues, wrong items, expired goods, DOA electronics.
→Duration: 24 hours (groceries); 48 hours (electronics DOA).
→Process: Contact Daily Bazaar support. We handle replacement or refund directly.
→Resolution: Typically within 5–7 business days.

Brand / Manufacturer Warranty

→Provided by: The product brand (e.g., Samsung, Apple, LG, Philips).
→Covers: Manufacturing defects appearing during normal use within the warranty period.
→Duration: Typically 1–3 years, as stated on the product box or brand website.
→Process: Contact the brand's authorised service centre directly.
→Does NOT cover: Physical damage, water damage, accidental drops, or unauthorized repairs.

Feature	DB Guarantee	Brand Warranty
Who handles it?	Daily Bazaar	Brand Service Centre
Valid Duration	24–48 hours post-delivery	1–3 years (per brand)
Covers defects?	DOA & delivery issues only	Manufacturing defects
Physical damage?	Not covered	Not covered
Refund type	Cash / UPI / Store credit	Repair / Replace (brand)

6 Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable unless received in a damaged or incorrect state:

✗Opened personal care items (razors, earbuds, contraceptives)
✗Medications & prescription drugs
✗Perishables reported after 24 hours of delivery
✗Opened baby formula or nutritional supplements
✗Electronics with seals broken by the customer
✗Customized or special-order items
✗Alcoholic beverages (where applicable)
✗Gift cards and prepaid items

7 How to Request a Refund — Step by Step

1

Gather Your Proof

Take a clear photo or short video of the damaged or incorrect item. Note your Order ID from your confirmation SMS or email.
2

Contact Daily Bazaar Support

Email us at support dailybazaar@gmail.com or use the in-app chat. Subject line: "Refund Request – Order #[Your Order ID]".
3

Verification (24–48 hours)

Our team will review your evidence against dispatch records and delivery logs. We may contact you for additional information.
4

Approval & Resolution

Upon approval, we will initiate a refund to your original payment method, issue store credit, or arrange a replacement delivery — whichever you prefer.

8 Refund Processing Timelines

2–3

Business Days

UPI & Wallet Refunds

5–7

Business Days

Debit / Credit Card Refunds

Instant

Immediate

Daily Bazaar Store Credit

* Timelines are indicative and may vary based on your bank or payment provider. Daily Bazaar initiates the refund within 24 hours of approval.